Shipping policy

At Sushain Jewelry
We ensure every jewelry piece is carefully prepared, securely packed, and dispatched with attention to safety.

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1. Order Processing Time
• Standard orders are processed within 2–3 business days after payment confirmation.
• Customized or made-to-order jewelry may require additional processing time due to design, crafting, and finishing requirements.

Processing includes quality inspection, packaging, and documentation.

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2. Shipping Time
• After dispatch, delivery typically takes 5–7 business days.
• Delivery timelines begin after the order has been shipped, not from the date of order placement.

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3. Remote & Distant Locations

Deliveries to remote, rural, or distant areas may take longer than the standard timeline due to courier network limitations.

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4. Shipping Responsibility

Once the parcel is handed over to the courier:
• Delivery timelines depend on logistics providers.
• Delays caused by weather, transport disruptions, customs clearance, or courier operational issues are beyond our direct control.

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5. Address Accuracy

Customers must provide accurate and complete shipping details. Sushain Jewelry is not responsible for delivery issues arising from incorrect addresses.

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6. Packaging Safety

All orders are securely packed to prevent damage during transit. Customers are strongly advised to record an unboxing video when receiving the parcel.

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7. Tracking

Tracking details will be shared once the order is dispatched, allowing you to monitor shipment progress.

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We appreciate your patience as fine jewelry requires careful handling and safe logistics to reach you in perfect condition.